We celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only, and specific delivery dates are not guaranteed.
When will I receive my items?
*Receiving Time=Processing time + Shipping time.
- Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually, it takes around 3 to 5 working days to process.
- Shipping Time: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is sent. The shipping time for express shipping is 7-15 workdays.
- If there is any shipping issue with your package, you can contact our customer service team by email: service@ GOMOTOSHINE .com
*In the case of epidemics and natural disasters, regional logistics (or global logistics) is slow. Please wait patiently. We will try our best to supervise the logistics company to deliver the goods.
Shipping fee
The shipping fee for standard delivery is $9.98 (for all countries and regions)
*Free shipping policy: Free shipping on orders over $69.
According to the different logistics freight for each period, we will set up different freight rules, you can pay attention to the header at the top of the website to get the latest news.
Wrong address:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at service@ GOMOTOSHINE.com. if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on GOMOTOSHINE, you are responsible for the cost of return shipping back to GOMOTOSHINE. Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages：
GOMOTOSHINE is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at service@ GOMOTOSHINE .com.
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